New Patient FAQ

Call us at (305) 712-6711 or request an appointment online and we will call you back to schedule. Many insurance plans require a referral from your eye doctor or primary care physician; if yours does, ask them to send it to us before your visit.

Call us during office hours at (305) 712-6711 to schedule an urgent appointment, and tell our staff what you are experiencing. A sudden shower of new floaters, flashes of light, a shadow or curtain across your vision, or sudden vision loss in one eye can signal a retinal tear or detachment, which is time-sensitive.

Plan on one to two hours. A new-patient visit includes registration, a full examination, dilation, and imaging of the retina so your doctor can make a complete assessment at the first visit. On very busy days it can occasionally run longer.

Yes. Nearly every retina visit requires dilation so the doctor can examine the back of the eye. Dilation blurs near vision and makes you light-sensitive for roughly four to six hours. Bring sunglasses, and we strongly recommend arranging a driver, especially for your first visit or any visit where you may receive treatment.

• Photo ID and your insurance card(s)
• Your referral, if your plan requires one
• A list of all current medications, including eye drops, and any allergies
• Your current glasses
• Any prior eye records, imaging or test results you have
• Sunglasses for after dilation

We participate with most major commercial, Medicare and Medicaid plans; see the full list. Plans and networks change, so please call us to verify your benefits before your visit. If your plan requires a referral or authorization, we will need it on file before you are seen.

We accept cash, all major credit and debit cards, and CareCredit. Copays, deductibles, co-insurance and any patient balance are collected at check-in.

After checking your vision and eye pressure, we dilate your pupils and your doctor examines the retina with specialized lenses. Depending on your condition we may take photographs or an OCT scan, a painless, non-contact imaging test that shows the layers of the retina in cross-section. Occasionally a fluorescein angiogram (a dye test of the retinal blood vessels) is needed. Your doctor reviews everything with you the same day.

Most patients are surprised by how little they feel. The eye is numbed with drops and cleaned, and the injection itself takes a few seconds. You may notice mild irritation, a scratchy feeling or a small red spot on the white of the eye for a day or two. Our team walks you through exactly what to expect before your first treatment.

Sí. El Dr. Diaz y la Dra. Kunkler hablan español con fluidez, y nuestro personal también puede atenderle en español.

We are at 2601 SW 37th Ave, Suite 501, Miami, FL 33133, on SW 37th Avenue (Douglas Road), directly across the street from Coral Gables Hospital, on the 5th floor. Parking is available at the building. See the Location page for a map and directions.

Call our office at (305) 712-6711 or ask at the front desk. We will provide a release form to sign, and we can send records directly to another physician by fax at (305) 760-4719.